Terms of service

Fictional sample. This page belongs to "Mendwell Home Repairs", a fictional business in the Handyman Booking OS demo. It is not legal advice and not a template: a real business publishes its own text, written for its business and its country.

About these terms

These terms apply when you book a job with Mendwell Home Repairs on this website or in its app. By confirming a booking, you agree to them.

Booking a job

A booking is for the services and the price shown in the summary before you confirm it, with any tax, extras, travel fee and deposit listed there. It is confirmed when the confirmation page shows its reference; we also send it to you by e-mail.

Times are shown in the business's time zone. For a job at your address, the time is when we arrive. To confirm a booking online, we send a one-time code to your e-mail address. While you pay a deposit online, the time is held for you for up to 10 minutes.

Prices and extra work

If a job turns out to need more work than you booked, we tell you the new price first and do the extra work only after you agree to it.

Changing or cancelling

You can cancel free of charge, or move it to another time online up to 2 times per booking, until 24 hours before the job starts. After that, call us. The cancellation and refund policy explains what happens to a deposit.

Being ready for the job

Please make sure we can reach the place of the job at the booked time, and tell us in the booking's note about anything we should know, such as parking, pets or how to get in.

Your account

You can book as a guest or with an account. Keep your sign-in details to yourself. You can see your bookings under My bookings, and delete your account at any time on the page Delete my account.

Questions

For any question about these terms, write to us through the contact page.